Vendor Manager
Objectives:
As a Localization Vendor Manager, You will be actively recruiting freelance translators, interpreters, trans-creators, content writers, copywriters, voice-over talents, desktop publishing (DTP) specialists, subject matter experts, or any other providers of the translation and localization services. You will design and implement procedures to ensure that our providers are competent, continuously maintain and improve their quality, and offer the best rate to the sourcing firm. The procedures include onboarding forms, testing, job feedback, training seminars, provider rankings, and service-level agreements.
Responsibilities:
Active management of supplier database
Define appropriate test procedures for resource qualification, handle test translations, and other work samples
Find and test new specialized vendors based on production needs
Anticipate and plan resource demand
Develop, track, and validate vendor KPIs
Evaluate and track vendor performance
Provide feedback to vendors and arbitrate
Negotiate rates
Liaise with accounts department on invoicing and payment status
Run vendor analysis, satisfaction surveys, and reporting
Compile and maintain vendor data and work documents
Act as an escalation point for vendors
Maintain vendor partnerships with a focus on vendor utilization, cost control, quality, and commitment to projects
Follow developments in the industry and language professionals community: benchmarking
Liaise with local professional organizations and universities to promote talent management
Requirements:
+2 years’ experience in vendor management, working in the translation and localization is essential
Excellent written and verbal English communication skills is a must
A second language will be a plus
Minimum Bachelor’s degree or equivalent
Excellent problem solving and analytical skills
High sense of urgency
Experience in negotiating and persuasion
Strong interpersonal skills
Effective time management
