Quality Assurance Executive

Role Overview

We are looking for an experienced Quality Assurance Executive to ensure that our processes comply with all the required quality standards. The ideal candidate should be a professional QA specialized in analyzing business processes and workflows with the objective of finding out how they can be improved or optimized.

Job Description:

  • Conduct periodic audits across all internal departments (prepare, plan, conduct, report, handle disputes and actionable follow up)
  • Participate in process improvement and documentation
  • Participate in establishment and implementation of new standards and processes
  • Create process documentation/workflows, knowledge articles, and self-service guidance
  • Responsible for calibrating, monitoring, and supporting the quality standards between internal and external parties
  • Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed-upon service levels
  • Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
  • Identify issues and risks
  • Bring inconsistencies and problems to the attention of the management teams
  • Participate in the problem resolution
  • Track major incident management processes and ensure adherence to the process and escalation requirements within the various support and delivery areas
  • Prepare incident details for post-mortem incident reviews
  • Extract reports and provide a high-level analysis of data for review

 

Requirements:

  • 2-3 years of experience working in similar roles, experience in the translation and localization industry is preferable
  • Has auditing background (certified as a lead auditor is preferable)
  • Has analytical and statistical background (statistical or six sigma courses are preferable)
  • Very good command of English language
  • high-proficiency and advanced excel knowledge
  • Bachelor’s in business management, Financial Management or similar relevant field